Refund policy

Return and Refund Policy

At Duckstew Fashion Store, we prioritize customer satisfaction and aim to provide an excellent shopping experience. If you are not completely satisfied with your purchase, we are here to help.


Eligibility:

  • Your item must be unused or not opened and in the same condition as received.
  • The item must also be in the original packaging.

Timeframe

  • You have 30 calendar days to return an item from the date of delivery.

Proof of Purchase

  • A receipt or proof of purchase is required for all returns.

Change of Mind

For eligible change-of-mind returns, we issue a refund to the original payment method after receiving and inspecting the returned item. Customers are responsible for return shipping. Any original shipping charge paid at checkout is nonrefundable. We do not charge a restocking fee.

Incorrect, Defective or Damaged Order:

If you received an incorrect, defecteiv or damaged item contact duckstewllc@gmail.com with your order number and details of the issue. We will provide return instructions and cover any required return shipping. Approved refunds will be issued to the original payment method. 

Exchanges

We offer replacements for defective or damaged items. Contact duckstewllc@gmail.com with your order number and details of the issue. We cover any required return shipping and the shipping cost of an approved replacement.

Cancellation Policy

Items may not be cancelled once an order has been placed. After you receive your order, simply follow our return instructions or email customer service at duckstewllc@gmail.com.

 No Restocking Fees apply on Returns

Non-Returnable Items

open/ used items

Clearance items and products marked non returnable

These exclusions apply to change of mind returns. If an item arrives incorrect, defective, or damaged, contact us for help even if packaging has been opened

Return Process

1. Initiate a Return

  • Email duckstewllc@gmail.com to request a return. Include your order number item details, and reason for returning. Wait for our return instructions before sending the item.

2. Prepare Your Return

  • Pack the item securely in its original packaging, including all accessories and documentation.

3. Return Authorization

  • We will provide you with a Return Merchandise Authorization (RMA) number and instructions, along with the return address.

4. Return Shipping

  • Customers arrange and pay for return shipping for change of mind returns. If an item arrives incorrect, defective, or damaged, we cover any required return shipping. Contact duckstewllc@gmail.com for instructions before returning the item. 

Refund Process:

We will inspect your return and notify you when your refund is approved. Approved refunds will be processed to your original payment method within 5 busines days after we receive the returned item. Your bank or payment  provider may take additional time to post refund.

Contact Us More Information

Duckstew Fashion Store operated by
DUCKSTEW LLC

  • Email: duckstewllc@gmail.com 
  • Address:768 Melrose Terrace, Newport News, VA 23608, USA